We accept major credit cards, Apple pay, Google Pay, Amazon Pay and Cash App. 

Your download instructions are sent to the email you used when you signed up.
Steps:

1. Check Spam/Junk/Promotions.

2. Search your inbox for “Ideal Buyer Persona”.

3. Still missing? Email questions@idealbuyerpersona.com (reply within one business day).

To obtain order information, create an account using the same email you used during checkout so your purchases connect correctly.

Here are the Steps to Create Your Account:

1. Open the Account Creation / Login page.
2. Use the Register option → enter the email you used at checkout → create a secure password → click Register.
3. Log in to your Account Page anytime from the Login link in the menu/sidebar.
   

From your Account Page, you’ll be able to:

• View your recent orders
• Track and manage your shipping & billing addresses
• Update your password and account details
• Access your digital downloads and product updates anytime

Create your account using the same email you used at checkout so your purchases connect correctly.
Steps:

1. Open the Account Creation / Login page.

2. Use Register → enter your checkout email → create a secure password → click Register.

3. Log in anytime from the Login link in the menu/sidebar.

Your downloads live in your Account Dashboard once you register/login.
Steps:

1. Log in with your checkout email + password.

2. Go to Account Dashboard → Digital Downloads / Downloads.

3. You can also view orders and product updates there.

Digital product sales are final. Because digital products are delivered instantly and can’t be “returned,” we don’t offer refunds. Please contact us with any questions about our products. 

We’re happy to help you troubleshoot.

Here are the Steps:

1. Confirm you registered with the same email used at checkout.

2. Try logging out/in, then check the Downloads area again.

3. Try another browser or an incognito/private window.

4. If still stuck, email questions@idealbuyerpersona.com with: name, checkout email, order # (if available), and what you expected vs what happened (reply within one business day).

Physical items have a strict policy: no cash refunds. If an item arrives damaged/defective in transit, we may offer an even exchange depending on the situation.

Physical products are made specifically for you when you place your order, which is why delivery can take a bit longer. We produce on demand to reduce overproduction—thank you for making thoughtful purchase decisions.

Contact us within 5 days of delivery for an even exchange.

Next Steps:
Email questions@idealbuyerpersona.com with a photo (if possible) + a brief description. Items must be new/unused and returned in original packaging to be eligible.

Cancellations are only possible if the order is not in production and you contact us within 24 hours of ordering. Email questions@idealbuyerpersona.com ASAP.